Shipping policy

We process orders within 1 to 3 business days after your purchase is confirmed.

Delivery Times

We offer free shipping on all orders.

Estimated delivery times are 6 to 10 business days after your order has shipped.

Please note that additional delays may sometimes occur during periods of high demand, public holidays, or due to circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information so you can track your delivery in real time.

Delivery Address

Please ensure that the delivery address provided is complete and accurate. We are not responsible for packages that are lost or delayed due to an incorrect or incomplete address.

Lost or Delayed Packages

If you have not received your order within a reasonable period after it has shipped, please contact our customer service team so we can assist you promptly.

Contact

For any questions about your delivery, you can contact us at:

contact@matrexx.com